Terms & Conditions of Service

Last Updated: November 24, 2025

These Terms and Conditions (“Terms”) govern the provision of Virtual Assistant services (“Services”) by UR Connected (referred to as “the VA”) to the client (referred to as “the Client”).

1. Agreement and Acceptance

By engaging the VA for Services, the Client agrees to be bound by these Terms and Conditions. The Services commence upon the acceptance of a specific service agreement or signed Statement of Work (SOW) that references these Terms.

2. Scope of Services

2.1. The VA agrees to provide Services to the Client as outlined in the agreed-upon SOW, hourly contract, or retainer agreement. These Services are administrative, technical, and creative support tasks that can be performed remotely.

2.2. Services do not include providing legal, financial, or tax advice. The Client is solely responsible for ensuring the compliance and legality of their business practices.

2.3. The VA is a Virtual Assistant specializing in the Alberta Real Estate market but offers services to clients in various locations, including British Columbia.

3. Independent Contractor Status

3.1. Relationship: The VA is an independent contractor and not an employee, partner, agent, or joint venture of the Client. The VA shall determine the manner and means by which the Services are accomplished, subject to the Client’s direction as to the expected results.

3.2. No Employee Benefits: The Client shall not be responsible for withholding or paying any income, payroll, social insurance contributions, or any other taxes, insurance, or employee benefits on behalf of the VA.

3.3. Tools and Equipment: The VA shall provide her own equipment, tools, and office space necessary to perform the Services.

4. Payment, Invoicing, and Fees

4.1. Fees: The Client agrees to pay the VA the agreed-upon fees as specified in the SOW or rate sheet.

4.2. Invoicing: Invoices will be submitted to the Client on a pre-determined schedule (e.g., weekly, bi-weekly, or monthly).

4.3. Payment Terms: Payment is due within fourteen (14) days of the invoice date unless otherwise specified in the SOW.

4.4. Late Payments: The VA reserves the right to charge interest on overdue invoices at a rate of 1.5% per month (or the maximum rate permitted by law). Services may be suspended or terminated if payment is not received within thirty (30) days of the due date.

5. Confidentiality and Data

5.1. Confidential Information: All financial, business, client, or operational information disclosed by the Client to the VA shall be considered confidential. The VA agrees not to disclose such information to any third party without prior written consent from the Client.

5.2. Duration: The confidentiality obligations survive the termination of this agreement.

5.3. Data Protection: The Client is responsible for ensuring that all data shared with the VA, particularly Real Estate, MLS, and client data, is done so in compliance with all relevant Canadian and provincial privacy legislation (e.g., PIPEDA, FOIPPA).

6. Termination of Agreement

6.1. Mutual Agreement: This Agreement may be terminated by mutual written agreement of both parties.

6.2. Without Cause: Either party may terminate this Agreement upon providing fourteen (14) days written notice to the other party.

6.3. Payment Upon Termination: Upon termination, the Client shall pay the VA for all Services satisfactorily completed up to the termination date.

7. Limitation of Liability

7.1. No Guarantee: The VA makes no guarantees, either express or implied, as to the outcome of the Services. The Client agrees that the VA is not responsible for any financial loss or loss of business arising from the Services rendered.

7.2. Maximum Liability: The maximum liability of the VA to the Client for any and all claims arising out of this Agreement shall not exceed the total amount of fees paid by the Client to the VA for the three (3) month period immediately preceding the event giving rise to the claim.

8. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Province of Alberta and the laws of Canada applicable therein, regardless of the Client’s location. The parties agree to submit to the exclusive jurisdiction of the courts of Alberta for any dispute arising under this Agreement.

9. General Provisions

9.1. Entire Agreement: These Terms and any accompanying SOW constitute the entire agreement between the parties.

9.2. Amendments: These Terms may only be modified by the VA with written notice to the Client.